Frequently Asked Questions
To see frequently asked questions about specific products, please visit the product's page.
The window for holiday (priority) delivery of olio nuovo closes on 1 December, but on-demand delivery begins in Jauary and is available all year or until we run out.
If you are purchasing 48 or more bottles/cans of any product, please contact us for a discount code.
We ship worldwide via UPS Air to Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR China, Iceland, India, Ireland, Israel, Italy, Japan, Luxembourg, Macao SAR China, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.
If your country isn’t listed, just contact us and we can give you options for shipping to your location.
Expedited shipping for holiday delivery gets you the new oil as soon as possible after harvest, usually between Thanksgiving and Christmas.
Once the standard delivery period begins (about the first week in January), order arrive in 1-2 weeks after placing your order.
Returns and exchanges
If for any reason, you do not love the oil, we will gladly refund your money and take back any unused bottles. We are that confident that you will love the oil.
Although rare, sometimes packages are damaged. If your shipment is damaged, we will replace any damaged items and ship them to you at no charge.
If you need a refund, we will provide you a shipping label to return your shipment to us.
We don’t work much with retailers, as we do not have the volume to make this work. If you’re a retailer who is willing to pre-order, drop us an email to talk.